Rhine Terms of Services

These Rhine Terms of Services (these “Terms and Conditions“) set forth the terms and conditions for the use of any and all products and services (collectively, the “Services”) provided by Rhine Digital Pte Ltd (“Rhine“) to users of the Services (the “User“ or “Users“, depending upon the context).

1. Definitions

The following words and terms shall have the meanings set forth below when they are used in these Terms and Conditions.

1.1. “Contents” means information such as text, sounds, music, images, videos, software, programs, computer code, and other information.

1.2. “Subject Contents” means Contents that may be accessed through the Services.

1.3. “Submitted Contents” means Contents that Users have submitted, transmitted or uploaded on or to the Services.

1.4. “Rhine Points” refers to the prepaid payment instrument or the like which Users may exchange for Contents and services offered by Rhine which are provided for a fee within the Services, it is also awarded by Rhine as a reward for completing various activities.

1.5. “Separate Terms and Conditions” means terms and conditions separate from these Terms and Conditions that pertain to the Services released or uploaded by Rhine under names such as “terms,” “guidelines,” “policies,” or the like.

2. Agreement to these Terms and Conditions

2.1. All Users shall use the Services in accordance with these Terms and Conditions. Users may not use the Services unless they agree to these Terms and Conditions.

2.2. Users who are minors may only use the Services by obtaining prior consent from their parents or legal guardians. Furthermore, if Users will be using the Services on behalf of, or for the purposes of, a business enterprise, then such business enterprise must also agree to these Terms and Conditions prior to using the Services.

2.3. If there are Separate Terms and Conditions applicable to the Services, Users shall also comply with such Separate Terms and Conditions as well as these Terms and Conditions in using the Services.

3. Modification to these Terms and Conditions

Rhine may modify these Terms and Conditions when Rhine deems it to be necessary, within the scope of the purposes of the Services. In such case, Rhine may indicate the contents of the modified version of these Terms and Conditions, as well as the effective date of the modification, on the Services or on Rhine’s website, or will publicize the same to Users by notifying Users in the manner prescribed by Rhine.

The newly modified version of these Terms and Conditions shall become effective as of the effective date thereafter.

4.Account

4.1. When using the Services, Users may need to set up an account by registering certain information. Users must register true, accurate and complete information, and must revise the same to keep such information up-to-date at all times.

4.2. If Users register any authentication information when using the Services, they must exercise due care in handling such information at their own responsibility to ensure that such information is not used in an unlawful manner. Rhine may treat any and all activities conducted under the authentication information as activities that have been conducted by the User with whom the authentication information is registered.

4.3. Any User who has registered for the Services may delete such User’s account and cancel the Services at any time by contacting Rhine.

4.4. Rhine reserves the right to delete any account that has been inactive for a period of one (1) year or more since its last activation, without any prior notice to the applicable User.

4.5. Any and all rights of a User to use the Service shall cease to exist when such User’s account has been deleted for any reason. Please take note that an account cannot be retrieved even if a User has accidentally deleted their account.

4.6. Each account in the Services is for exclusive use and belongs solely to the User of such account. Users may not transfer, lease or otherwise dispose their rights to use the Service to any third party, nor may the same be inherited or succeeded to by any third party.

5. Privacy

5.1.Rhine places top priority on the privacy of its Users.

5.2.Rhine will appropriately handle privacy information and personal information of Users in accordance with the Rhine Privacy Policy.

5.3. Rhine promises to exercise the utmost care and attention to its security measures to ensure the safe management of any and all information collected from Users to best of its ability.

6. Provision of the Service

6.1. Users shall supply PCs, mobile phone devices, smartphones and other communication devices, operating systems, communication methods and electricity, etc. necessary for using the Services at their own responsibility and expense.

6.2. Rhine reserves the right to limit access to all or part of the Services by Users depending upon conditions that Rhine considers necessary, such as the age and identification of User, current registration status, and the like.

6.3. Rhine reserves the right to modify, at Rhine's discretion, all or part of the Services as Rhine determines necessary anytime without any prior notice to Users.

6.4. Rhine may cease providing all or part of the Services without any prior notice to Users in case of the occurrence of any of the following:

(1) When conducting maintenance or repair of systems;

(2) When the Services cannot be provided due to force majeure such as an accident (fire, power outage, etc.), act of God, war, riot, labor dispute;

(3) When there is system failure or heavy load on the system;

(4) When securing the safety of Users or third parties, or in the case of an emergency for the public welfare; or

(5) When Rhine reasonably determines it to be necessary, other than those set forth in items (1) through (4).

7. No Emergency Call Functions

The Services cannot be depended upon for emergency calls, such as those made to law enforcement agencies, maritime safety authorities, fire brigade or other emergency services.

8. Advertisements

Rhine reserves the right to post advertisements for Rhine or a third party on the Services.

9. Third-Party Services

The Services may contain services or Contents provided by third parties other than Rhine. Such third parties shall bear any and all responsibility regarding such services and/or Contents. Furthermore, there may be terms or use or other terms and conditions provided by such third party which are applicable to such services and Contents.

10. Contents

10.1. Rhine grants Users a non-transferable, non-sublicensable, non-exclusive license to use the Subject Contents provided by Rhine, solely for the purpose of using the Services.

10.2. Users shall abide by the conditions applicable thereto when using the Subject Contents which are subject to conditions of use, such as additional fees and periods of use and the like. Even if terms such as “Purchase”, “Sales,” and the like appear on the screens for the Services, Rhine shall remain the owner of all intellectual property rights as well as all other rights in the Subject Contents offered to Users by Rhine, and such rights shall not be transferred to Users. Users will only be granted usage rights as set forth above.

10.3. Users shall not use the Subject Contents beyond the scope of the intended use of the Subject Contents in the Services (including, without limitation, acts of copying, transmitting, reproducing, and modifying).

10.4. If Users wish to back-up all or part of the Submitted Contents, they will need to do so themselves. Rhine will not undertake the obligation of backing up any of the Submitted Contents.

10.5. The Services may include functions where multiple Users may edit Contents (post, correct, and delete, etc.). In such case, a User who posted his/her Submitted Contents shall grant other Users the right to edit such Submitted Contents.

10.6. Users shall retain their rights to their Submitted Contents, and Rhine shall not acquire any such rights; provided, however, that, among the Submitted Contents, for those made available to other Users generally (i.e., not just to the User's “friends”), the User who posted such Submitted Contents shall be deemed to have granted Rhine a worldwide, perpetual, royalty-free license (including the right to amend (such as abbreviating) such Contents to the extent Rhine deems necessary and appropriate, and the right to sublicense such usage rights to other third parties working together with Rhine), to use such Contents for services and/or promotional purposes.

10.7. Users shall not exercise their rights such as author’s moral rights with respect to the Submitted Contents in relation to the use by Rhine or a third party under Articles 10.5 and 10.6 above.

10.8. Rhine may check and confirm the contents of the Submitted Contents by Users to the extent permissible under laws and regulations, when it is necessary for Rhine to confirm compliance with related laws and regulations or the provisions set out in these Terms and Conditions, etc.; provided, however, that Rhine is not obligated to conduct such confirmation.

10.9. If Rhine believes that a User has violated or may violate any applicable laws or regulations or the provisions of these Terms and Conditions in relation to the Submitted Contents, or when otherwise reasonably necessary for Rhine’s business, then Rhine reserves the right to preclude such User's use of the Services in certain manners, such as deleting the Submitted Contents without providing prior notice to the User.

11. Rhine Points

11.1. Rhine Points will be provided to Users by the means specified by Rhine, such as purchases in the Services, special offers and the like. The purchase unit, method of payment, and any other terms and conditions for granting the Rhine Points will be determined by Rhine and indicated in the Services or on Rhine’s website.

11.2. Rhine Points may not be exchanged or used for cash, property or other economic gain other than the services and Contents designated by Rhine. The number of Rhine Points required for receiving the services or Contents, as well as other terms for the exchange of Rhine Points, will be determined by Rhine and indicated in the Services or on Rhine’s website.

11.3. Rhine Points may only be used by the account that obtained the same. Furthermore, Rhine Points provided by terminal devices of different operating systems may not be carried over or combined, even if they are under the same name, since the types of Rhine Points are different.

11.4. Rhine Points will not be refunded for any reason whatsoever; provided, however, that this shall not apply if necessary under applicable laws and regulations. In such case, Rhine shall determine the process for refunds in accordance with the relevant laws and regulations, and such information will be made available on Rhine's website, or within the mobile application.

12. Provision of Subscription and Physical Services

12.1. Users may receive services in exchange for payment of a fee or under the terms and conditions prescribed by Rhine, wherein the Users pay a certain amount of considerations to use certain Subject Contents designated by Rhine for a certain period of time (the “Subscription Services”). Users shall abide by these Terms and Conditions, the fees for the Subscription Services, the payment method thereof, as well as other terms and conditions of use posted on the Services or on Rhine’s website.

12.2. Users may take procedures for the cancellation of Subscription Services at any time; provided, however, that even if a User takes the procedures for cancellation prior to the intended period of use, the User may not change such period of use, nor may the User cancel the purchase of the Subscription Services. In such case, the fees already paid will not be refunded, nor will there be any refund on a pro rata basis. However, the foregoing will not apply if laws or regulations require otherwise.  Rhine may also collect back any physical assets provided by Rhine as a result of the termination.

12.3. If a User does not complete their cancellation procedure by the designated date and time, the period of use of the Subscription Services may be automatically renewed in accordance with the terms prescribed by Rhine even after the end of the period of use of such Subscription Services.

12.4. Rhine may take procedures for the provision of Physical Services such as providing marketing materials, or any other physical assets required to facilitate the interaction between the User and Rhine's clients at any given time. However, Rhine reserves the right to continue, pursue or terminate the offer at its own discretion. Clients will be required to bear the costs for any initial setup costs prior to the intended period of use. the Client will be required to impose "Rhine available here" marketing asset within the physical storefront so as to inform Users that Rhine can be used within these premises.

13. Restricted Matters

Rhine prohibits Users from engaging in any of the following acts when using the Services:

13.1. Acts that violate the laws and regulations, court verdicts, resolutions or orders, or administrative measures that are legally binding;

13.2. Acts that may be in violation of public order, morals or customs;

13.3. Acts that infringe intellectual property rights, such as copyrights, trademarks and patent rights, rights to fame, privacy, and all other rights granted by law or by a contract with Rhine and/or a third party;

13.4. Acts of posting or transmitting excessively violent or explicit sexual expressions; expressions that amount to child pornography or child abuse; expressions that lead to discrimination by race, national origin, creed, gender, social status, family origin, etc.; expressions that induce or encourage suicide, self-injurious behaviour or drug abuse; or expressions that include anti-social content and lead to the discomfort of others;

13.5. Acts that lead to the misrepresentation of Rhine and/or a third party or that intentionally spread false information;

13.6. Acts of sending the same or similar messages to a large, indefinite number of Users (except for those approved by Rhine), indiscriminately adding other Users as friends or to group chats, or any other acts deemed by Rhine to constitute spamming;

13.7. Acts of exchanging the right to use the Services or Contents into cash, property or other economic benefits, other than by using the method prescribed by Rhine;

13.8. Acts of using the Services for sales, marketing, advertising, solicitation or other commercial purposes (except for those approved by Rhine); using the Services for the purpose of sexual conduct or obscene acts; using the Services for the purpose of meeting or engaging in sexual encounters with an unknown third party; using the Services for the purpose of harassment or libellous attacks against other Users; or otherwise using the Services for purposes other than as intended by the Services;

13.9. Acts that benefit or involve collaboration with anti-social groups;

13.10. Acts that are related to religious activities or invitations to certain religious groups;

13.11. Acts of unauthorised or improper collection, disclosure, or provision of any other person's personal information, registered information, user history, or the like;

13.12. Acts of interfering with the servers and/or network systems of the Services; fraudulently manipulating the Services by means of bots, cheat tools, or other technical measures; deliberately using defects of the Services; making unreasonable inquires and/or undue claims such as repeatedly asking the same questions beyond what is necessary, and other acts of interfering with or hindering Rhine's operation of the Services or other Users’ use of the Services;

13.13. Acts of decoding the source code of the Services, such as by way of reverse engineering, disassembling or the like, for unreasonable purposes or in an unfair manner;

13.14. Acts that aid or encourage any acts stated in Clauses 13.1 to 13.13 above; and

13.15. Acts other than those set forth in Clauses 13.1 to 13.14 that Rhine reasonably deems to be inappropriate.

14. User Responsibility

14.1. Users shall use the Services at their own risk, and shall bear any and all responsibilities for actions carried out under and the results from the use of the Services.

14.2. Rhine may suspend the use of all or part of the Services, suspend or delete accounts, cancel any agreement between a User and Rhine with respect to the Services (including, without limitation, any agreement based on these Terms and Conditions, hereinafter the same) or take any other measure Rhine reasonably determines to be necessary and appropriate without prior notice to such User in the case that such User falls under or there is a possibility that such User falls under any of the following items:

(1) A User is in breach of applicable laws and regulations, these Terms and Conditions, or any Separate Terms and Conditions;

(2) A User is a member of an anti-social group or a related party thereof;

(3) A User tarnishes Rhine’s credibility by spreading false information to stir fear, unrest and distrust, using fraudulent means or force, or other unlawful means;

(4) A User is subject to a petition for attachment, provisional attachment, or auction, ; procedures such as bankruptcy, civil rehabilitation, or similar procedures are commenced; or Rhine otherwise reasonably determines that there is uncertainty with respect to User’s credibility; or

(5) The relationship of trust with a User is lost or Rhine otherwise reasonably determines that it would not be appropriate for Rhine to provide the Services to User, due to reasons other than as set forth in items (1) to (4) above.

14.3. In the case where Rhine suffers loss/damages either directly or indirectly (including, without limitation, attorney fees) due to a User’s use of the Services (including, without limitation, cases where Rhine receives a complaint from a third party due to such use), the User shall immediately compensate Rhine for such loss/damage in accordance with Rhine’s request.

15. NO WARRANTY

Rhine SHALL PROVIDE NO WARRANTY, EITHER EXPRESSLY OR IMPLIEDLY, WITH RESPECT TO THE SERVICES (INCLUDING THE SUBJECT CONTENTS), THAT THERE ARE NO DEFECTS (INCLUDING, WITHOUT LIMITATION, FAULTS WITH RESPECT TO SECURITY, ETC., ERRORS OR BUGS, OR VIOLATIONS OF RIGHTS) OR AS TO THE SAFETY, RELIABILITY, ACCURACY, COMPLETENESS, EFFECTIVENESS AND FITNESS FOR A PARTICULAR PURPOSE. Rhine WILL IN NO WAY BE RESPONSIBLE FOR PROVIDING USERS WITH THE SERVICES AFTER DELETING SUCH DEFECTS.

16. Rhine's LIMITATION OF LIABILITY

16.1. Rhine WILL NOT BE LIABLE FOR ANY DAMAGE INCURRED BY USERS FROM THE USE OF THE SERVICES,

17. Notification and Contact

18.1. For notifications from Rhine to Users regarding the Services, Rhine will use a method that Rhine considers appropriate, such as posting in an appropriate place within the Services or on Rhine’s website.

18.2. For notifications from Users to Rhine regarding the Services, Users shall use the customer inquiry form available on the Services or on Rhine’s website, or through other means designated by Rhine.

18. Governing Law and Jurisdiction

Where Rhine has provided Users with a translation of the English language version of these Terms and Conditions (the “English Version”), the English Version will govern the relationship between Users and Rhine. In the event of any conflict between the English Version and a translation thereof, the provisions in the English Version shall take precedence over any other translation. These Terms and Conditions will be governed by the laws of Singapore. Any conflicts between Users and Rhine that arise from or in connection with the Service shall be resolved under the exclusive jurisdiction of the Singapore Supreme Court as the court of first instance.

Last updated: 28 Jul 2021